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Inc. 5000 2024: Transfinder awarded twelve years by Inc. magazine as a fastest-growing private company in America.
Transfinder Corporation is growing and expanding in the Capital Region.
Transfinder is continually recruiting professionals in software development, sales, and customer relations.
We are seeking top performing professionals with a love of technology, strong work ethic, excellent interpersonal and teambuilding skills, and a commitment to customer quality service.
Do you like working with technology? Are you passionate about customer service?
Check out the positions Transfinder is looking to fill with just the right person!
“Say Hello to Our New York”
Don't overlook upstate New York as a great place to build a career. Take a quick tour of upstate New York's Tech Valley/Capital Region and see why it is the perfect place for young professionals on the move to live, work and play. And if you're looking upstate, don't miss out on what's going on in Schenectady.
Submit your resume today for immediate consideration.
Current Job Openings
Overview
The Senior Site Reliability Engineer (SRE) plays a crucial role in ensuring that Transfinder delivers top-notch cloud-based software solutions to our clients. This position combines software engineering and systems administration to enhance our essential infrastructure's reliability, scalability, and performance. The Senior SRE will work closely with development and operations teams to design, implement, and optimize highly available, secure, and cost-effective cloud environments.
RESPONSIBILITIES:
- Architect and Implement Cloud Infrastructure: Design, build, and maintain robust cloud infrastructure solutions leveraging AWS and other cloud technologies.
- Mentorship and Knowledge Sharing: Provide technical guidance and mentorship to junior SREs, fostering a culture of continuous learning and improvement.
- Process Improvement: Identify opportunities to enhance operational efficiency and reliability through process automation and optimization.
- Drive Reliability and Performance: Develop and execute plans to meet and surpass Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
- Automation and Tooling: Build and maintain automation frameworks to streamline operations, reduce manual effort, and increase efficiency.
- Incident Response and Resolution: Lead incident response efforts, conduct root cause analysis, and implement preventive measures to minimize downtime.
- Capacity Planning and Optimization: Proactively identify and address performance bottlenecks, optimize resource utilization, and ensure system scalability.
- Security and Compliance: Implement and maintain robust security measures to protect sensitive data.
REQUIREMENTS
- 5+ years of experience in Site Reliability Engineering or a similar role.
- Cloud Expertise: Extensive expertise in the AWS cloud platform and its services.
- Programming and Scripting: Proficient in a scripting language (e.g., Python, PowerShell).
- Infrastructure as Code (IaC): Experience with an IaC tool such as Terraform.
- Technical Knowledge: In-depth understanding of Linux systems, networking, load balancing, and security principles.
- Observability: Experience with monitoring and alerting tools (e.g., Prometheus, Kibana, Grafana).
- Skills: Strong problem-solving, troubleshooting, and analytical skills.
- Communication: Excellent communication and collaboration skills.
- Bonus: Expérience with containerization technologies (Docker, Kubernetes) is a plus.
Salary $100,000 to $150,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.
These factors are taken into consideration during the employment offer process.
Apply Online
Software Support Specialist
Pay Status and Classifications: Exempt, Regular Full Time
Supervisor Title: Support Services Manager
Work location: Remote in New York or Texas. If in New York and local to company headquarters there are days the Software Support Specialist is expected to be in the office for department meetings.
Position Purpose: The Software Support Specialist serves as the primary point of contact for clients experiencing technical difficulties. The Software Support Specialist manages and resolves complex client technical challenges that result through the installation, implementation, and use of Transfinder’s software platform.
The Software Support Specialist provides exceptional customer service to clients and possesses an aptitude for learning new software applications and their underlying technologies quickly and thoroughly. The Software Support Specialist is a highly technical individual that works cooperatively in a team environment and contributes to the growth and success of their clients, their peers, their department, and the company.
Essential Duties and Responsibilities:
- Analytical and Technical Problem Solving: Identifies and resolves complex client issues by approaching an issue from multiple angles and testing possible solutions through a Quality Assurance (QA) or User Acceptance Testing (UAT) environment. Assesses error logs, metrics, user reports, and screenshots to provide resolutions or data-driven recommendations of best practices to the end user and internal teams. Evaluates client data for possible discrepancies and diagnoses data issues using SQL queries. Reviews multiple possible solutions and strategizes the best solution to present to the customer.
- Technical and How to Support: Determines and resolves document functional issues, errors, and configuration changes within browser-based software applications. Utilizes tools such as DevTools, Developer Edition, Kibana, and Structured Query Language (SQL) to diagnose and document underlying errors related to front-end or data-specific software issues. Facilitates technical support to end-users via phone or screen sharing to resolve issues efficiently.
- Documentation and Bug Reproduction: Determines comprehensive steps to reproduce and annotate screenshots of discovered bugs for an efficient hand-off between departments. Ensures bug resolution process is thorough with quality documentation of existing versus expected functionality, working with cross-team members to confirm software behavior as part of the troubleshooting steps. Maintains and expands internal documentation via thorough notetaking on completed cases.
- Product Knowledge and Education: Stays current with the dynamic product suite that has quarterly releases of new features and products. Applies updated product knowledge when solving technical difficulties ensuring seamless support for the clients. Proactively seeks opportunities to enhance product knowledge through provided training videos, internal documentation, and hands-on experimentation. Collaborates closely with cross-functional teams, including development, QA, and DevOps, to facilitate the knowledge transfer of issues documented with existing or emerging technologies.
- Internal Collaboration: Ensures client issues faced during onboarding are resolved efficiently and to completion in partnership with the Service department. Collaborates with the DevOps team on reporting and facilitating performance/infrastructure-based issues that require server review. Thoroughly communicates possible trending client issues to the Development and QA departments to ensure both departments are equipped with all gathered information on the presenting issue.
- Other duties and projects as assigned.
Required Skills/Abilities:
- Excellent communication and interpersonal skills with the ability to interact with internal teams, external clients, and stakeholders.
- Ability to manage multiple support cases while maintaining quality and response time goals.
- Exceptional analytical skills to detect patterns, diagnose root causes, and suggest enhancements for software and user experience.
- Ability to work effectively independently and as part of a collaborative team.
- Excellent organizational skills and attention to detail.
- Proficiency in using a Customer Relationship Management system (CRM)/ticketing software to track, manage, and provide updates on existing client issues.
Experience:
- 2+ years of experience supporting Software as a Service (SaaS) products.
- 2+ years of experience in a technical support position providing phone and screensharing based support to clients.
- Thoroughly demonstrate knowledge of a variety of diagnostic tools including SQL, DevTools, Kibana, and Remote Desktop Protocol (RDP) applications.
- Basic troubleshooting experience with Application Programming Interface (APIs), the Active Directory (AD) with Security Assertion Markup Language (SAML), and Single Sign-On (SSO).
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary: $60,000-$70,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process.
Apply Online
Overview
Transfinder, a leading software provider for Transportation Management Systems, is seeking an enthusiastic and motivated Product Owner to join our growing team. This individual will work closely with the development teams, Scrum Masters, UI/UX Designers and internal stakeholders. The Product Owner will be responsible for gathering requirements and working with the UI/UX Designers to design new features and products. They will prioritize items within the backlog, sprints and releases and participate in refinement, planning and review meetings with the Development teams.
Responsibilities
- Promote an atmosphere that encourages collaboration, optimism and dedication
- Conduct requirements gathering
- Rapid prototyping of design solutions for our current and future product line (web, and mobile applications)
- Write and maintain specifications for developer consumption
- Lead the effort of story decomposition and prioritization
- Participate in backlog refinement, sprint planning and sprint retrospective meetings
- Present work in a group setting
- Drive the pace of development projects
Requirements
- Detail oriented, highly motivated and self-directed
- Ability to present complex designs across technical and non-technical teams
- Strong collaborative and communication skills
- Responsive to feedback
- Experience working directly with Development teams
- Experience working as a Product Owner, Product Manager or BA
Nice to have experience
- Public/municipality or public safety/law enforcement industry experience as a product owner, manager, or business analyst
- UI/UX Design Principals for Mobile and Browser Applications
Salary $80,000 to $130,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.
These factors are taken into consideration during the employment offer process.
Apply Online
Overview
Transfinder is a leading software provider for Transportation Management Systems seeking an enthusiastic and motivated Software Developer to join our growing team. They will report directly to the Director of Software Development while working closely with other developers, Scrum Masters, Product Owners and QA. The developer will be responsible for supporting existing products as well as working on enhancements and new products while adhering to best practices and the standards in place.
Responsibilities
- Promote an atmosphere that encourages collaboration, optimism and dedication
- Interpret design specifications for development while offering opinions for improvements
- Provide estimates and regular updates as requested
- Develop applications to specification
- Troubleshoot and debug existing applications
- Create cross browser and mobile application code that maintains proper coding standards
- Create and maintain technical documentation
- Assist team members when appropriate
- Present work in a group setting
Requirements
- Bachelor’s in Computer Science or equivalent
- Minimum of 3 years’ experience
- Strong collaborative and communication skills
- Experience with OOP, Angular, C#, Web API, JavaScript, HTML, CSS, Databases, Web and Mobile Development Tools
- Familiarity with ESRI or other GIS products is desired but not required
Salary $75,000 to $175,000
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location.
These factors are taken into consideration during the employment offer process.
Apply Online
Sales Consultant
Pay Status and Classifications: Exempt, Regular Full-time
Supervisor: Sales Manager
Work Location: Texas or New York (Remote) - If you are hired locally to our headquarters in Schenectady, NY, you will be expected to attend in-person monthly team meetings and come into the office for other meetings as needed.
Position Purpose: The Sales Consultant will sell student transportation management software solutions to school districts across the United States and Canada, with the support of the sales enablement team. This position involves collaborating with lead generation team members to manage their sales territory. The Sales Consultant will lead the sales process, including discovery calls, conducting remote and in-person software demonstrations, evaluations, pricing reviews, and handling requests for proposals (RFPs). Additionally, the Sales Consultant will act as both an independent contributor and a team player, executing plans that lead to greater market acceptance and sales.
Essential Duties and Responsibilities:
- Sales Strategy and Execution: Develops and delivers compelling presentations on Transfinder products and services, tailored to the specific needs and challenges of school districts within the assigned geographic area. Clearly articulates the benefits and value proposition of Transfinder solutions, demonstrating how they address the unique requirements of each potential client. Strategically plans and executes sales activities to achieve and exceed sales targets, including revenue goals, number of closed deals, and average deal size.
- Customer Engagement and Relationship Management: Builds and nurtures strong, long-lasting relationships with clients and prospective clients, acting as a trusted advisor and primary point of contact. Conducts thorough needs assessments to understand the specific requirements and pain points of clients and prospective clients. Proactively follows up with clients and prospective clients to ensure satisfaction, address any concerns, and identify opportunities for upselling or cross-selling.
- Team Collaboration: Fosters a positive and supportive team culture by encouraging open communication, sharing best practices, and assisting colleagues in achieving their sales goals. Collaborates with team members to develop and implement effective sales strategies and tactics. Participates in team meetings and contributes to the continuous improvement of sales processes and outcomes.
- Reporting and Documentation: Maintains comprehensive and up-to-date Client Relationship Management (CRM) records to effectively manage client relationships and track sales activities. Generates regular reports on sales performance, client interactions, and market trends to inform strategic decision-making. Identifies and documents new business opportunities and potential areas for growth.
- Market Research and Analysis: Stays current with industry trends, issues, and developments affecting school districts in the assigned geographic areas. Conducts market research to identify potential clients and understand the competitive landscape. Analyzes market data to inform sales strategies and identify opportunities for differentiation.
- Administration: Represents Transfinder at selected industry conferences, trade shows, and networking events to promote our solutions and generate leads. Participates in ongoing training and professional development to stay current with product knowledge and sales techniques. Performs other duties and projects as assigned to support the overall success of the sales team and company.
Required Skills/Abilities:
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Excellent organizational skills with the ability to manage multiple tasks and priorities with attention to detail.
- Ability to work independently and as part of a team, with a proactive and results-oriented approach.
- Proficiency in using CRM software and other sales tools to manage client relationships and track sales activities.
- Excellent sales and customer service skills.
- Strong analytical and problem-solving skills.
Experience:
- A minimum of 5 years of direct sales experience within the technology sector.
- Demonstrated experience in both virtual and face-to-face sales environments.
- Proven ability to win new business opportunities in a competitive marketplace.
- Understanding of public sector and experience with software solutions.
Travel Requirements:
- Ability to travel to visit prospects and attend conferences as needed.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary: $60,000 to $80,000
First year target earnings are $150,000 - $180,000. Top performers can make over $300,000.
Salary is established based on various factors, including, but not limited to, prior employment history/job related knowledge, education and training, skills, and geographic location. These factors are taken into consideration during the employment offer process.
Apply Online
