Careers

Client Project Manager

Pay Status and Classification: Exempt, Regular Full-time

Supervisor Title: Client Implementation Manager

Work Location: Remote in New York or Texas. If in New York and local to company headquarters, there are days the Client Project Manager is expected to be in the office for company meetings.

Position Purpose: As a member of the Implementation team in the Client Services Department, the Client Project Manager oversees and manages client projects from inception to completion. This role involves project management and data mapping to ensure accurate and efficient data integration and transformation throughout the project lifecycle.

The Client Project Manager handles technical tasks such as data mapping, aligning client data with system requirements, and ensuring seamless data flow between systems. They manage projects with a task-oriented approach, providing dedicated and exceptional customer service throughout the project lifecycle.

The Client Project Manager works independently but also collaborates with the Sales and Support teams to provide status updates on open projects. They promote an atmosphere that encourages collaboration, optimism, and dedication.

Essential Duties and Responsibilities:

• Project Planning and Execution: Creates detailed project plans to achieve client objectives, outlining specific goals, milestones, and deadlines. Evaluates the overall status of assigned projects, identify risks or obstacles, and escalate significant concerns promptly. Develops and implements mitigation strategies to address potential issues and escalate project concerns to the manager as needed.
• Project Operations: Manages the coordination of software installation between clients and internal installation teams. Facilitates both online and onsite training sessions between Transfinder’s Training team and clients. Provides hands-on software support and data analysis during the implementation period, including troubleshooting when necessary.
• Project Resource (Budget/Personnel) Allocation and Adherence: Manages and maintains thorough, precise documentation of all project activities, including tracking time spent on client and department-related tasks in a Customer Relationship Management (CRM) system.
• Internal and External Stakeholder Communications: Engages with clients to ensure projects remain aligned with the established goals in the project plan, making adjustments as needed. Continuously seeks feedback from clients and advocate for their needs and improvements to internal stakeholders.
• Other duties and projects as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Exceptional time management skills with the ability to meet deadlines while effectively managing multiple client projects.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Thorough understanding of or the ability to quickly learn new software and procedures.
• Ability to work flexible hours, including mornings and evenings, to attend client meetings as needed.
• Proficient with Microsoft Office Suite or related software.

Experience:

• 3+ years of experience in a related position, such as Software Implementation/Support, Project Management, or Application Analysis.
• Proven track record of defining, executing, monitoring, and completing projects.
• Demonstrated experience with web-based applications is preferred.
• Project management certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Certified Associate in Project Management (CAPM), or equivalent are highly desirable.

Travel Requirements:

• Ability to travel to client sites and conferences as needed.
• A valid driver’s license and reliable transporation is required.

Physical Requirements:

• Prolonged periods of sitting/standing at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Annual Salary Range: $70,000.00-$100,000.00

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

Product Owner

Pay Status and Classification: Exempt, Regular Full-time

Supervisor Title: Director of Product Management

Work Location: Remote in New York or Texas. If in New York and local to company headquarters in Schenectady, NY there are days the Product Owner is expected to be in the office for company meetings.

Position purpose: The Product Owner plays a vital role in product development, ensuring that products meet client needs and expectations. They gather detailed requirements and develop new features and products. The Product Owner prioritizes and refines items within the backlog, sprints, and releases. Additionally, they lead refinement, planning, and review meetings with the Development teams and stakeholders.

Essential Duties and Responsibilities:

• Project and Backlog Management: Develops and prioritizes a large development backlog with regularly changing priorities.
• Collaboration: Collaborates with the development teams, quality assurance, and Scrum Masters to build and evaluate new features and products.
• Communication and Presentation: Presents complex designs across technical and non-technical teams.
• Scrum and Agile Practices: Leads and participates in critical scrum meetings like Refinement Meetings, Sprint Planning, and Sprint Reviews.
• Research and Knowledge Acquisition: Performs user and product research by exploring ideas with internal and external stakeholders. Gains expertise in new subjects, technologies, and concepts pertinent to the products under development.
• UI/UX Design and Critique: Creates and critiques UI/UX artifacts used to guide the development team. Ensures that users can easily navigate through technology and products. Maintain a cohesive look and feel for products.
• Team Leadership and Motivation: Motivates development teams to meet sprint commitment and product quality goals.
• Other duties and projects as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Strong written and spoken communication skills.
• Excellent troubleshooting skills.
• Exceptional organizational skills with the ability to manage multiple tasks and priorities simultaneously, while maintaining attention to detail.
• Strong analytical and problem-solving skills.
• Effectively responds to feedback and demonstrates the ability to adapt to changes.
• Proficient with Microsoft Office Suite, Jira, Prototyping Tools, and Product Analytic Tools.
• Ability to work a flexible schedule, including evening hours at least twice per week.

Experience:

• A minimum of 4 years of experience as a Product Owner, Business Analyst or active participant in a Scrum process.
• Experience working directly with software development teams and international teams
• Demonstrated knowledge of UI/UX principles for both mobile and browser applications.
• Demonstrated knowledge of scrum and agile principles.
• Exposure to logistics, education, public safety, fleet maintenance fields.

Physical Requirements: 

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to distinguish between colors.

Driving Requirements:

•    A valid driver's license is required.
•    Must be able to drive to various locations to test software.

Annual Salary Range: $80,000.00 to $130,000.00

Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

Annual Salary Range: $75,000.00  to $175,000.00

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.

• Up to 2 years of professional experience in marketing, communications, or a related field. 
• Bachelor’s degree in Marketing, Communications, Business, or a related discipline preferred. 
• Proficiency with the Adobe Creative Suite (e.g., Photoshop, InDesign, Illustrator). 
• Experience working with CRM platforms, such as Microsoft Dynamics or similar tools. 

• Exceptional written and verbal communication skills, with a collaborative and team-oriented mindset. 
• Strong organizational skills and a keen eye for detail. 
• Demonstrated ability to manage time effectively and meet deadlines in a fast-paced environment. 
• Analytical thinking and strong problem-solving capabilities. 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). 
• Ability to manage multiple projects simultaneously and prioritize tasks effectively. 
• Comfortable working in a hybrid environment, balancing remote and in-person responsibilities. 
• Experience using CRM systems and generating reports. 
• Self-motivated with a proactive approach to learning and adapting to new tools and processes. 
• Basic design and content creation skills; familiarity with Canva or similar tools is a plus. 
• Experience with email marketing platforms such as iContact, ActiveCampaign, HubSpot, or similar tools is a plus. 

• Prolonged periods of sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times. 
• Occasional travel for specific company events or tradeshows.
  

Annual Compensation Range: $63,000 - $65,000

• Event Strategy & Planning: Develops and manages a comprehensive annual calendar of corporate events and trade shows aligned with marketing and business development goals. Defines event objectives, KPIs, and success metrics; tracks performance and ROI. Identifies new event opportunities and evaluates sponsorships, speaking engagements, and partnership activations. Proactively handles space reservations, logistics coordination, and travel arrangements to secure optimal pricing and positioning at trade shows and events. 
  
• Trade Show & Conference Management: Oversees all aspects of trade show logistics, including booth selection, vendor coordination, shipping, labor scheduling, and on-site execution. Manages booth design, pre promotion, coordination with sales, messaging, and layout in collaboration with creative teams and external vendors to ensure brand consistency and visual impact. Coordinates lead capture strategies and post-show follow-up processes in partnership with the sales team.Provides support to team members attending trade shows and events, including travel assistance and real-time issue resolution, to ensure a seamless and successful event experience.  
• Budgeting & Reporting: Develops and manages event budgets, ensuring cost efficiency and accurate forecasting. Tracks expenses, process invoices, and provide timely reporting to finance. Delivers post-event analysis and recommendations for continuous improvement. 
• Cross-Functional Collaboration: Serves as the primary liaison between marketing, sales, executive leadership, and external partners for all event-related initiatives. Leads pre-event briefings and post-event debriefs with internal stakeholders. Ensures all event participants are trained, aligned on messaging, and equipped with necessary materials. 
• Logistics & Operations: Manages all event logistics including venue sourcing, travel arrangements, catering, A/V, registration, and on-site staffing. Oversees shipping and inventory of event materials, ensuring timely delivery and proper storage. Maintains detailed records of event assets, promotional items, and booth components. 
• Event Performance Measurement: Tracks the effectiveness of trade shows and corporate events by analyzing metrics such as leads captured, sales follow-up activity, attendee traffic, engagement levels, and overall costs.  
• Marketing & Promotion: Collaborates with the marketing team to develop pre-event and post-event campaigns, including email outreach, social media, and promotional collateral. Ensures consistent brand messaging across all event touchpoints. Supports the development of event-specific content such as presentations, signage, and giveaways. 
• Client Summit & Internal Events: Leads planning and execution of the company’s annual client summit, including venue logistics, agenda development, speaker coordination, and attendee experience. Supports internal corporate events such as town halls, leadership offsites, and employee engagement initiatives. 

• Exceptional project management and organizational skills
• Strong written and verbal communication abilities
• Ability to manage multiple priorities in a fast-paced environment 
• Proficiency in event management platforms, Microsoft Office Suite, and CRM systems (Dynamics CRM a plus) 
• Ability to multitask and work under tight deadlines. 
• Ability to work independently and in a team. 
• Familiarity with shipping logistics (UPS, FedEx, or third-party freight providers) 
• Creative problem-solving and a proactive, solutions-oriented mindset 

• A minimum of 3 years of experience in corporate event planning, trade show management, or related field. 
• Proven track record of executing successful B2B events and conferences. 
• Bachelor’s degree in Marketing, Communications, Event Management, or a related field preferred.

Travel & Physical Requirements: 

• Ability to travel up to 25% for event execution and site visits. 
• Valid driver’s license and reliable transportation required. 
• Must be able to lift up to 25 pounds and stand for extended periods during events. 

Annual Salary Range: $75,000.00 - $85,000.00

Compensation: Salary is established based on various factors, including, but not limited to, prior employment history, job-related knowledge, education and training, skills, and geographic location.